Support
Need help? Our support team is here for you 24/7 — friendly, knowledgeable, and ready to sort out account, payment, or gameplay questions whenever you need.
Fast, friendly live chat when you want an answer now
Live chat is the quickest way to get help. You’ll find the chat button on the Pinnacle site and mobile app, and agents are available around the clock. Typical wait times are short — often under two minutes — and chat is ideal for urgent issues like login problems, stuck deposits, or game errors.
Email support with clear, trackable responses
Prefer email? Contact customerservice@pinnacle.com for non-urgent questions or when you need to attach documents. Expect a reply within 24 hours in most cases, and often sooner. To speed things up, include your account ID, the device or browser you’re using, screenshots if relevant, and a concise description of the issue.
Phone support and regional options
Pinnacle offers phone support in select regions; availability and local numbers can vary. If phone help is available for your location, you’ll find the current options and call-back details in the Help Center. When phone support is offered, wait times are usually short and agents will walk you through any necessary steps.
Instant answers in the Help Center and FAQs
Before contacting support, check the FAQ section for fast solutions. The Help Center covers common topics like account setup, verification, deposits and withdrawals, bonus terms, and technical troubleshooting. It’s a great first stop if you want clarity on limits, verification documents, or how specific promotions work.
Help with deposits, withdrawals, and bonus questions
Our team understands all supported payment methods — from Visa and MasterCard to Bitcoin, Litecoin, Neteller, and regional options like Interac and AstroPay Card — and can help explain processing times, withdrawal limits, and verification requirements. If you have questions about bonus terms, wagering, or payout rules (for example, minimum deposits and method-specific limits), support will explain how those rules apply to your account and what to expect during a withdrawal.
Knowledgeable agents who resolve issues quickly
Whether it’s a locked account, a pending withdrawal, or a game that won’t load, agents take a practical approach: listen, investigate, and provide clear next steps. If a problem requires further review, they’ll keep you updated and work to reach a prompt resolution.
Responsible play and account controls
If you need help setting deposit limits, time-outs, or self-exclusion, support will walk you through the options and confirm changes. The team also assists with identity verification and security concerns to keep your account safe and compliant.
Practical tips to get faster help
When you contact support, have your account ID ready, note the date and time of any transaction, and include screenshots for technical issues. Those simple details help the team diagnose and resolve your request more quickly.
If you want a broader look at Pinnacle’s services, see our full Pinnacle review. Reach out anytime — support is in your corner, ready to bring clarity, fairness, and quick solutions so you can get back to playing with confidence.